Refund & Cancellation Policy
Last updated: 06 October 2026
Fuel is delivered into your vehicle or approved container at the time of sale, so a completed fuel sale cannot be cancelled or returned. Refunds apply to payment problems, as below.
When we refund
- Paid twice for the same sale.
- Paid more than the amount shown on the dispenser.
- Money debited but payment failed, and you paid again another way.
- Fuel not delivered after payment for any reason at our end.
How to ask
Tell our staff at the outlet, or email janatasrv117603@bpclretail.in with: date, time, amount, payment app, and the transaction reference (UTR). We check every request against our payment records.
Timelines
- We confirm your request within 2 working days.
- Approved refunds are sent back to the same payment method (same UPI account or card) through our payment provider. They usually reach you within 5–7 working days, depending on your bank.
- For a failed UPI payment where money was debited, your bank or UPI app usually reverses it automatically, often within 48 hours. If it is not reversed, contact us or your bank with the UTR.
Cash
Cash payment errors are settled at the outlet on the same day after checking.
Contact
Janata Service Station
At-Statue Square, Po-Bhawanipatna
Dist-Kalahandi, Odisha 766001
India